FAQ

"The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor."
(Vincent T. Lombardi)

725 Wall Street, Jeffersonville, IN 47130 (812) 288-8248 Phone (812) 285-8322 Fax

General

Multi-Family Housing | New Hope Development Services, LLC, (dba New Home)

Adult Services Programs

Child Services Programs

Child Care | Family Support & Preservation | Healthy Families | Women, Infant, Children (WIC)

Multi-Family Housing

FAQ:	Who can live in a RHTC property?
	If the entire household is comprised of full-time students, they may not qualify for a RHTC unit. Also, developers cannot discriminate against person who receive Section 8 vouchers or certificates.
FAQ:	How are rent and income limits determined?
	All RHTC income and rent limits are based on the area's median income. This data is published annually by the U.S. Department of Housing and Urban Development (HUD). These limits vary by metropolitan area or county within the state and by number of people in the household. Persons moving into RHTC units can have an income of no more that 60% of the area's median income. Most developers also set aside a percentage of units that can be rented to lower income persons, including those who earn no more than 30, 40, or 50% of the area's median income. Rent limits are also based on the median income information. In most cases, the maximum rent that a resident can be charged (including utilities except telephone and cable television) is calculated as 30% of the maximum income limit for the household size. The household size is based on the number of bedrooms in the unit, not the actual number of persons residing in the unit. A calculation of 1.5 times the number of bedrooms in the unit determines the household size.
FAQ:	What is needed to determine if I qualify?
	At the time of application, and on an annual basis, residents are required to provide documentation confirming their annual income and the number of residents in their unit. Information that may be required by the developer includes the following: 1) Name, age, social security number, relationship, sex of each of the persons who will occupy the unit; 2) All sources and amounts of current and anticipated annual income expected to be received during the twelve-month certification period, including assets; 3) Current and anticipated student status of each resident during the 12-month certification period; 4) Traditional screening steps such as credit checks and information from previous landlords; 5) Demographic information, which may include age, race, disability and whether the household is headed by a female. 6) All information provided is strictly confidential and will be handled accordingly.

New Hope Development Services, LLC, (dba New Home)

FAQ:	Are Employees of New Hope eligible to receive home purchase assistance from the LLC?
	The LLC actually builds its own housing and serves as general contractor. The G.C. services are available to any employee desiring to build a single-family unit. However, federal grant program funds for down payment assistance prohibit employee participation. Some of the LLC's non-federal funding sources are available to employees.
FAQ:	What are the income limits?
	The LLC's mission is to serve low-moderate income households with incomes at or below 80% Area Median Income. However, the LLC's construction capacity also allows it to build homes for households above this level.
FAQ:	What is the major role of the LLC?
	To build single-family homes and to assist low- moderate income households.
FAQ:	I've heard that LLC builds special homes. What does this mean?
	All homes built by the LLC include special energy-efficiency features to help make the utilities affordable to the occupants. The LLC also encourages and promotes inclusion of features for accessibility from a simple barrier-free entrance for visitors to entire ADA-compliance for homeowners who are physically-challenged.
FAQ:	If a household meets the income limit, will they automatically receive assistance?
	No. Households must also meet credit standards for private mortgages and participate in required homeownership educations.
FAQ:	How do I apply?
	Call the "New Home" housing office at 812-284-5353 and ask for an application or an appointment with a housing counselor.

Adult Community Enrichment Services (ACES)

FAQ:	What makes ACES different from other services offered at New Hope Services?
	ACES is a day program designed to support adults with developmental disabilities of moderate to mild levels of functioning for whom typical work is no longer a major concern or appropriate consideration. ACES teaches and supports individuals with accessing their community, daily skills, social skills and acitivities with a flexible schedule designed to suit the needs of each individual.
FAQ:	What is the profile of an individual that would be appropriate for ACES?
	Adults with developmental disabilities that need a more intensive, lower staff to client ratio program that builds social skills, daily living skills and community utilitization skills.
FAQ:	How do I access services?
	An individual with developmental disabilities will need to contact their local BDDS office for referral to New Hope services. Someone who currently recieves services from New Hope can contact their case manager for more information.
FAQ:	What is the NHS staff to consumer ratio?
	Currently that ratio is 1 ADA Instructor to 4 consumers while accessing the community.
FAQ:	Do NHS staff perform any "care" related duties?
	Yes, as well as assisting the person to perform self-care more independently.
FAQ:	What type of training do NHS staff have?
	All receive training in CPR, First Aide, dealing with difficult or inappropriate behavior. All work closely with care givers, families and behavior specialists in order to meet the needs outlined in each Individual Service Plan.

Case Management - Facility Based

FAQ:	What is Facility Based Case Management?
	A Facility Based Case Manager is a person that is available to the consumer to arrange opportunities that address the goals listed in their ISP. They assist the consumer with establishing community connections. Develop natural supports in the community for the consumer. Be accessible, flexible and cooperative to various customer needs. Encourage social and self help skills.
FAQ:	Do you have groups for Consumers?
	The Case Managers in this facility have extensive opportunities for consumers to fulfill their goals and learn new skills while they are in a group setting.
FAQ:	What are the Groups?
	The groups that exist at this time are: Gardening, Cooking, Advocacy, Crafts, The Developing Friendships Group,The Self expression Group, Newsletter Group, Health and Hygiene and Interpersonal Relationships.
FAQ:	Do Case Managers work one on one with Consumers?
	Yes, Case managers arrange opportunities for consumers according to their ISP. An example would be assisting consumers to make community connections that will help them get a community job. Some of these skills are learning how to ride TARC, social and and self help skills as well as supporting the ISP by helping an individual with a weight loss plan.
FAQ:	Do you have an opportunity for Consumers to get their G.E.D.?
	Yes, G.E.D. classes are held two days a week starting in August and follow the regular school schedule.
FAQ:	Are their supports in place to help workers when they have a problem through Case Management?
	Yes, Case managers and the Case Coordinator assist individuals when they have difficulty while working on the work floor. They manage Crisis issues and general concerns as well as help stabilize the individuals concerned.

Case Management - Waiver Based

FAQ:	Who is eligible for waiver services?
	You must meet eligibility guidelines for regular medicaid and criteria required for Admissions into a long-term care facility state institution or group home to be able to apply for a waiver.
FAQ:	How long after I apply will I obtain the approval?
	This depends on how long it takes the State to respond and does vary.
FAQ:	If I have Medicaid, do I automatically qualify for the waiver?
	No. You will be placed on a waiting list until additional funds are available.

Employment Services

FAQ:	How long will it take you to find me a job?
	There is no "answer" to this question. However, program compliance (keeping appointments, being on time and following recommendations etc.) as well as family and support person's encouragement can certainly help shorten the time from referral to placement. Also a "true" desire to work is paramount. Currently 89% of people in our program who obtain a job of choice are placed within 6 months of referral.
FAQ:	Where do you place people?
	We do not find people to fit into specific jobs, we assist people to find jobs that are appropriate and accessible.
FAQ:	Will I lose my Medicaid and Social Security if I go to work?
	There have been many changes made, but we can help you to ask the correct questions of your DFC case worker. We can also help arrange an appointment with a Social Security Specialist who can counsel you on how working could affect benefits.
FAQ:	What is the success rate?
	Of current or past consumers who obtained a job they desired, over 35% have kept those jobs or stayed with that company for 2 years or more.
FAQ:	Do you only place people in "dead end" jobs?
	No, the person is assisted to grow with-in placements just as anyone at any work site may desire, or to maintain work with which that are satisfied. We are currently working with people who earn any where between minimum wage and work 10-15 hour per week to people earning $13.00/hour with full benefits working full time.
FAQ:	If I am sick or the roads are bad will the employment specialist do my job for me?
	NO! part of working in a competitive setting included being at work as scheduled and following all policies and procedures the same as co-workers.
FAQ:	Will the staff complete all employment applications and go to the interviews for me?
	No. The employment specialist will assist the consumer as much as is needed to complete forms, but the consumer must be present. Also, staff may attend interviews, if appropriate and it is the desire of the consumer but the applicant must be at the interview. For some individuals who may be nervous about the interview process, we can prepare ahead of time with mock interviews and other exercises.
FAQ:	I don't have any idea what I want to do but I need to make some money. Can you help?
	Yes, often times this is the case. There are tests that aide in revealing where a persons interests and abilities lie. Also job shadowing is utilized as well as on-site evaluation where participants can actually try some jobs and see what types of jobs seem to be the best "fit".
FAQ:	How do I access services?
	Call the Employment Services Coordinator at 288-8248, ext 115 in Clark Co. or at 794-3615, ext 15 in Scott Co. Either of these staff can assist in determining the appropriate funding stream to whom you should apply.

Supported Living

FAQ:	What does supportive living mean?
	Our supportive living program provides services to people with disabilities around their specific needs. Two or three individuals with a disability will share an apartment or a house in the community. Individuals may require services 24 hours a day or may only need a few hours or services a week.
FAQ:	What different areas can an individual receive services with 24 hour care?
	Grocery shopping, cooking skills, budgeting, hygiene skills, communication skills, doctor's appointments and outings in the community.
FAQ:	If I live with someone can I still receive services?
	Yes, you could possibly qualify for less than 35 hrs a week.
FAQ:	What if I need emergency services and I am not on a DD or SS wavier?
	The state could approve you for ICLB funding and that would pay for your services until you obtain a wavier.
FAQ:	What does a client do about deposits and the need for furniture when they first move into supportive living?
	When you first move into supportive living you request ICLB for $1000.00 for start up money and this can be used for furniture and deposits. This is a one time occurrence.

Work Services / Vocational Training (Contract Services)

FAQ:	What is Work Services?
	Work Services is a transitional program that is intended to lead to competitive employment, economic independence or long term placement.
FAQ:	What services does this program provide for the Consumer?
	Work Services is designed to provide training over an extended period of time to those who, due to low productivity or unacceptable social or training behaviors, are unable to secure or retain competitive employment.
FAQ:	What are the hours of operation for the Work Services floor?
	Twelve months per year. Monday - Friday 8:00 a.m. - 4:00 p.m.
FAQ:	What is the break and lunch schedule?
	There are two fifteen minute breaks and one half hour break for lunch.
FAQ:	Are snack machines available?
	Yes, soft drink machines and a snack machine with chips, candy bars, and some cakes are available.
FAQ:	Is locker space provided for Consumers?
	Yes, when a consumer enters the program a locker is assigned to them.
FAQ:	Are there scheduled closings and time off?
	We are closed on some holidays. Because this is a training program and consumers are not considered employees, they may request time off but these are both unpaid.
FAQ:	Will Work Services close for bad weather?
	No, in most cases, neither location will close. If for some reason we did need to close, the case managers would call to let you know. In addition, the Futures location would broad-cast on I 105.3 radio information regarding a closing. During inclement weather we are open unless you receive a phone call and/or hear of a closing via 105.3 radio.
FAQ:	How are Consumers paid for the work they do?
	Consumers will be reimbursed for work completed in accordance with the U.S. Department of Labor's Wage and Hour regulations. Jobs are compensated based on documented piece rates derived from MODAPTS, time studies and from prevailing wage levels for the type of job being done. Overtime is paid for time worked over 40 hours in one week at a rate of 1.5 times.
FAQ:	When and how are Consumers paid?
	Consumers are paid every two weeks. Production records are kept by the Vocational Trainer and are turned in weekly for computer entry by the payroll department.

Child Care

FAQ:	Does my child have to be toilet trained?
	No. Kids Place is sensitive to each individual child's needs and development. Staff are trained to work with families and ensure that each child's toileting needs are met.
FAQ:	What do I need to bring with me to enroll my child at Kids Place?
	Kids Place is licensed by the State of Indiana and through the licensing requirements we are mandated to obtain up-to-date shot records and birth certificates before the child may attend. Additionally, Kids Place provides packets of information that require parent signatures and payment information.
FAQ:	Does Kids Place have transportation services?
	Yes. Kids Place offers transportation for before and after school and kindergarten. Kids Place also offers transportation to children enrolled in the Special Needs Program. All transportation services are determined by the need of the community and families.
FAQ:	What are your staff's qualifications?
	Kids Place early childhood staff consist of; Director with a bachelor's degree in Child Development, two licensed teachers with bachelor's in Early Childhood Education, two additional staff with bachelor degrees, and three with Child Development Associate Certification. Additional staff have a minimum of a high school diploma and 2 years experience in early childhood. continual education is required to continue employment. All staff are certified in CPR and 1st Aid.

Family Support & Preservation (FSP)

FAQ:	What are Family Preservation services?
	Family Preservation services are designed to serve families who are involved with Child Protective Services. Services vary by family but involve home-visitation and parent education services as requested by the Office of Family and Children. The Office of Family and Children determines the guide for services.
FAQ:	Who refers families to this program?
	Referrals are by the local Office of Family and Children.
FAQ:	How long are families involved in these services?
	Generally, families are involved in these services for approximately six months. The Office of Family and Children may choose to have services extended.
FAQ:	How often are families visited?
	Most families are visited on a weekly basis, however the Office of Family and Children may require more frequent or lengthy home visits.
FAQ:	What is the goal of these services?
	Family Preservation services are designed to keep children who are at risk of removal safely in their own homes with supportive and educational services for the parents. Also, in cases where children have been removed from the home, the goal is to successfully and safely reunify families.
FAQ:	What is the Family Support Program?
	The Family Support Program provides parenting and personal support for anyone in a parenting role. Parenting is often difficult and stressful; this program provides services in order to help parents deal with stress in an appropriate manner while gaining information about child development, discipline and problem solving. This is a voluntary home-visitation program, but families may also choose to participate in group meetings. The program is intended to decrease child abuse and neglect.
FAQ:	Who is eligible for Family Support?
	Anyone who cares for a child in a parenting role can receive the services. Often grandparents or other family members have the responsibility for caring for a child and need added support.
FAQ:	What services are provided?
	The family with the participation and guidance of the Family Support Worker determines goals. The staff may provide parenting education, personal support and referrals for other services. The staff may at times provide transportation for families and act as an advocate when working with other agencies. In Scott County, teen parents may participate in a weekly support group at each high school and all parents are invited to attend the weekly parent education/support group at Kids Place.
FAQ:	How are families referred?
	Families may be referred with their consent by anyone in the community. Families generally refer themselves to the program.

Healthy Families (HF)

FAQ:	What is Healthy Families?
	Healthy Families is a voluntary home visitation program, which provides new and expecting parents vital information about preparing for and adjusting to parenthood. Healthy Families programs are operated in all 92 counties in Indiana and are part of a larger Healthy Families America program.
FAQ:	Who visits the family?
	A trained Family Support Specialist will visit with the family. The Family Support Specialists are required to complete specific trainings at the local and state level in order to comply with program policies.
FAQ:	How often do visits occur?
	Visits generally occur on a weekly basis. Families who meet certain criteria and are stable may meet less frequently. The Family Support Specialist may meet with a family twice a week during a time of crisis.
FAQ:	What will the Family Support Specialist do with a family?
	The Family Support Specialist will provide information on such areas as child growth and development, caring for a child's needs, providing a safe, nurturing environment for a baby and discipline. Also, the Family Support Specialist will provide information and referrals for other issues such as housing, transportation, medical care and education. This is not a case management program; families that require more intensive services and case coordination are referred to other programs for these services.
FAQ:	Who is eligible?
	Any new or expecting mother in Clark, Scott or Jefferson Counties who is referred by WIC, the hospital, Office of Family and Children or who is self-referred.
FAQ:	How do families enter the program?
	Specialist to schedule an assessment. At the assessment families are given information on community resources and the Family Resource Specialist gathers information for the assessment. The score on the assessment indicates the eligibility for the program. If there are openings in the program the family is then offered the home-visiting portion of the program. Families must be assessed and enrolled prior to baby's 90-day birthday.

Women, Infant & Children (WIC)

FAQ:	Who is eligible to apply for WIC?
	Pregnant woman,breastfeeding and postpartum women, infants and children under 5 years of age.
FAQ:	Is WIC a welfare program?
	No. WIC is for all families, working and non-working, who have a gross income up to 185% of poverty. For example, a family of four may gross $34,039/year and be eligible to apply for WIC.
FAQ:	If I am pregnant, does the baby count as a household member?
	Yes. If a single pregnant mom applies for WIC, her household size would be considered two people.
FAQ:	How long do most individuals participate on WIC?
	Although all children may reapply for WIC up to their 5th birthday, the average time for participation is around 18 months.
FAQ:	What are the benefits for children to participate in the WIC program?
	Four or five year olds whose mothers participated in WIC during pregnancy had better vocabulary test scores than children whose mothers had not received WIC benefits. Children who participated in WIC after their first birthday had better digit memory test scores than children who did not participate in WIC.
FAQ:	How cost effective is WIC?
	Every dollar spent on pregnant women in WIC produces $1.92 to $4.21 in Medicaid savings for newborns and their mothers. Medicaid costs were reduced on average between $12,000 to $15,000 per infant for every very low birth weight prevented through WIC prenatal participation.
FAQ:	How many babies in Indiana are on the WIC program?
	One out of every two babies born in Indiana is on the WIC program.
FAQ:	Do I need an appointment?
	Yes. Along with the appointment, you will also need to bring income verification, identification, documentation verifying address, children's immunization record and a 24 hour diet recall.
FAQ:	Do I need to bring my children into the clinic while applying for WIC?
	Yes. A simple health and diet history will be performed, along with the performance of a weight, height/length and a simple toe or finger stick on children over 9 months of age.
FAQ:	Is it better to wait and apply for WIC after the baby is born?
	No. research indicates that pregnancies have healthier outcomes the earlier a mom enrolls in WIC.
FAQ:	If I choose to breastfeed, is there really any reason to apply since WIC mainly provides baby formula?
	Yes! WIC's top priority is to promote breastfeeding as the best choice for feeding babies! Mom's who choose to solely breastfeed receive an enhanced food package that includes carrots and tuna. If breastfeeding mom's choose to supplement with formula, WIC will provide supplemental formula.
FAQ:	What does the typical WIC food package include?
	The WIC food package includes milk, juice, cereal , eggs, peanut butter or dried beans and infant formula. Food packages are tailored to the individual participants needs.